SHIPPING POLICY
Packages are shipped via USPS and are packed with care and insured for breakage.
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If you received something broken, please save both the box and broken piece and take a photo of both the outside of the box, and the broken piece. Email photos to foxtailpottery@gmail.com and I will file a claim with the postal service. After providing the photos to me, you will be either refunded or the items will be replaced.
RETURN POLICY
No Returns unless pre-arranged or discussed. Exchanges allowed in-store. No mail-in exchanges accepted.
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Custom orders are prepaid and made-to-order and cannot be returned.
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Mandy - foxtailpottery@gmail.com
PAYMENT METHOD
I accept cash, credit cards, and paypal. Local Methow Valley residents can pay with checks for in-person sales.
WHOLESALE INQUIRIES
I am not currently accepting any new wholesale accounts at this time.